Return and Exchanges
It’s not possible to register your return through our webshop. Please fill in the return form you’ve received in your package and return your article plus return form return to sender.
X-two offers a high-quality collection at a reasonable price and will always do its best to offer you online help in making the right choice. However, you may still receive an article that is not quite perfect or is not exactly what you had in mind. What then?
Every article that you purchase through x-two.com can be returned up to 30 days after purchase free of charge as long as the articlehas not been damaged and the original labels are still attached.
In that case, you can fill the return form in My Account to help us deal with your request as quickly as possible. When possible, please print out the return form and add it into the returning package.
Sent us an email regarding the article(s) you want to return. (firstname.lastname@example.org) You will receive an return label, which will be needed for sending your return back to X-two. There are no costs for returning an article from anywhere.
Exchanging an article
Unfortunately, we cannot exchange items. We advise you order the desired item in a new order on our webshop.